Privacy Policy

Last Updated:

At Relaxlightshop, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our courses, when you participate in activities on the website, or otherwise when you contact us. The personal information we collect may include:

  • Name and contact data (including email address, phone number, and postal address)
  • Payment information (processed securely through third-party payment processors)
  • Educational background and professional information
  • Course enrollment details and preferences
  • Communication preferences
  • Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing actions. This information may include:

  • IP address and browser type
  • Operating system and device information
  • Referring URLs and pages viewed
  • Date and time of visits
  • Clickstream data and website navigation patterns
  • Cookie identifiers and similar tracking technologies

1.3 Information from Third Parties

We may receive information about you from third parties, such as social media platforms, marketing partners, and public databases, when you interact with us through those channels or when you authorize such sharing.

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 Service Delivery

  • Processing course enrollments and managing your account
  • Delivering educational content and course materials
  • Communicating with you about your courses and progress
  • Providing customer support and responding to inquiries
  • Issuing certificates and credentials upon course completion

2.2 Business Operations

  • Processing payments and maintaining financial records
  • Analyzing website usage to improve our services
  • Conducting research and development for new courses
  • Maintaining security and preventing fraud
  • Complying with legal obligations and enforcing our terms

2.3 Marketing and Communications

  • Sending promotional materials about new courses and offerings
  • Providing updates about our services and educational content
  • Conducting surveys and gathering feedback
  • Personalizing your experience on our website

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

3.1 Contractual Necessity

Processing is necessary for the performance of a contract with you, such as when you enroll in our courses or use our services.

3.2 Legitimate Interests

We process your information for our legitimate business interests, such as improving our services, conducting marketing activities, and ensuring security, provided these interests are not overridden by your rights and freedoms.

3.3 Consent

Where required by law, we obtain your explicit consent before processing certain types of personal information, such as for marketing communications or the use of certain cookies.

3.4 Legal Obligations

We process your information to comply with legal obligations, such as tax reporting requirements and regulatory compliance.

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We engage third-party service providers to perform functions on our behalf, such as payment processing, email delivery, hosting services, customer support, and analytics. These providers have access to personal information only as needed to perform their functions and are obligated to maintain confidentiality.

4.2 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have regarding your information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as to comply with a subpoena, court order, or legal process, or to protect our rights, property, or safety.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest using industry-standard protocols
  • Regular security assessments and vulnerability testing
  • Access controls and authentication mechanisms
  • Employee training on data protection and security practices
  • Incident response procedures and breach notification protocols
  • Regular backups and disaster recovery planning

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:

  • The duration of our relationship with you and provision of services
  • Legal obligations requiring us to retain information for specific periods
  • Statute of limitations applicable to potential legal claims
  • Guidelines issued by relevant regulatory authorities
  • Industry best practices and standards

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention and deletion policies.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy of that information in a structured, commonly used, and machine-readable format.

7.2 Correction and Update

You have the right to request correction of inaccurate personal information and to update incomplete information.

7.3 Deletion

You have the right to request deletion of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected.

7.4 Restriction and Objection

You have the right to request restriction of processing or to object to processing of your personal information in certain circumstances.

7.5 Withdraw Consent

Where we rely on your consent to process your information, you have the right to withdraw that consent at any time.

7.6 Marketing Communications

You can opt out of receiving marketing communications from us by following the unsubscribe instructions in those communications or by contacting us directly.

To exercise any of these rights, please contact us using the information provided in the Contact section below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to provide certain features. Cookies are small data files stored on your device. We use the following types of cookies:

8.1 Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled. They enable core functionality such as security, network management, and accessibility.

8.2 Performance Cookies

These cookies collect information about how visitors use our website, such as which pages are visited most often. This information helps us improve the website's performance.

8.3 Functionality Cookies

These cookies allow the website to remember choices you make and provide enhanced features and personalization.

8.4 Analytics Cookies

We use analytics cookies to understand how visitors interact with our website, helping us improve user experience and optimize our content.

You can control cookies through your browser settings and other tools. However, disabling certain cookies may affect the functionality of our website.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those of your country. When we transfer your information internationally, we implement appropriate safeguards to protect your information, such as:

  • Standard contractual clauses approved by relevant authorities
  • Adequacy decisions recognizing equivalent data protection standards
  • Binding corporate rules for intra-group transfers
  • Certification schemes demonstrating compliance with data protection principles

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Relaxlightshop
6 Mitre Passage, North Greenwich
London, SE10 0ER
Great Britain
Phone: +44 (0)203 918 4171
Email: callme@relaxlightshop.world

14. Supervisory Authority

If you are located in the European Economic Area or the United Kingdom, you have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable data protection laws.

For UK residents, the relevant supervisory authority is the Information Commissioner's Office (ICO). You can contact the ICO through their website or by post.