Return Policy

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At Relaxlightshop, we are committed to providing high-quality educational services and ensuring student satisfaction. This Return Policy outlines the terms and conditions for course cancellations, withdrawals, and refunds. Please read this policy carefully before enrolling in any of our courses.

1. Overview

We understand that circumstances may change after enrollment, and we strive to be fair and reasonable in handling cancellation and refund requests. This policy applies to all courses, workshops, and educational programs offered by Relaxlightshop, whether delivered in-person, online, or in a hybrid format.

By enrolling in our courses, you acknowledge that you have read, understood, and agree to the terms of this Return Policy. This policy should be read in conjunction with our Terms of Use and other applicable policies.

2. Cancellation by Student Before Course Start

2.1 Full Refund Period

If you cancel your enrollment more than 14 days before the scheduled course start date, you are entitled to a full refund of all course fees paid, minus any non-refundable administrative fees. The administrative fee is £50 per course and covers enrollment processing, materials preparation, and administrative costs.

To request a cancellation during this period, you must submit a written cancellation request via email to our student services team. Refunds will be processed within 10 business days of receiving your cancellation request.

2.2 Partial Refund Period

If you cancel your enrollment between 7 and 14 days before the scheduled course start date, you are entitled to a refund of 50% of the course fees paid, minus the administrative fee. This partial refund policy reflects the costs we incur in preparing for your participation, including instructor scheduling, materials preparation, and opportunity costs.

2.3 No Refund Period

If you cancel your enrollment less than 7 days before the scheduled course start date, no refund will be provided. At this stage, we have committed significant resources to course delivery, including finalizing class sizes, preparing personalized materials, and confirming instructor availability. However, you may be eligible to transfer your enrollment to a future course session, subject to availability and a transfer fee of £100.

3. Withdrawal After Course Commencement

3.1 First Week Withdrawal

If you withdraw from a course within the first week (first two sessions for courses meeting twice weekly, or first session for courses meeting once weekly), you may be eligible for a partial refund. The refund amount will be calculated as follows:

  • Total course fee minus administrative fee
  • Minus a pro-rata amount for sessions attended
  • Minus 20% of the remaining balance as a withdrawal processing fee

To be eligible for this refund, you must submit a written withdrawal request within 48 hours of your last attended session and provide a valid reason for withdrawal.

3.2 Withdrawal After First Week

If you withdraw from a course after the first week, no refund will be provided. You remain responsible for paying any outstanding course fees. We have invested substantial resources in your education at this point, including instructor time, access to learning platforms, and course materials.

3.3 Exceptional Circumstances

We recognize that unexpected life events may necessitate withdrawal from a course. In cases of serious illness, family emergency, or other exceptional circumstances beyond your control, we may consider special arrangements on a case-by-case basis. You must provide appropriate documentation to support your request, such as medical certificates or other relevant evidence.

Exceptional circumstances that may be considered include:

  • Serious personal illness or injury requiring extended recovery
  • Serious illness or death of an immediate family member
  • Unexpected job relocation to a different geographic area
  • Military deployment or emergency service obligations
  • Natural disasters or other force majeure events

4. Course Cancellation by Relaxlightshop

4.1 Insufficient Enrollment

We reserve the right to cancel a course if minimum enrollment numbers are not met. In such cases, we will notify you at least 7 days before the scheduled start date. You will receive a full refund of all fees paid, including any administrative fees, or you may choose to transfer your enrollment to an alternative course or future session at no additional cost.

4.2 Instructor Unavailability

In the rare event that an instructor becomes unavailable due to illness, emergency, or other unforeseen circumstances, we will make every effort to provide a qualified substitute instructor. If we are unable to secure a suitable replacement and must cancel the course, you will receive a full refund or the option to transfer to another course.

4.3 Force Majeure

If we are unable to deliver a course due to circumstances beyond our reasonable control, such as natural disasters, pandemics, government restrictions, facility closures, or other force majeure events, we will work with you to find an appropriate solution. Options may include:

  • Rescheduling the course to a later date
  • Transitioning to an online delivery format
  • Transferring to an alternative course
  • Providing a full refund of fees paid

5. Course Transfers

5.1 Transfer to Future Session

If you are unable to attend your enrolled course session, you may request to transfer your enrollment to a future session of the same course, subject to availability. Transfer requests must be submitted at least 7 days before your original course start date. A transfer fee of £100 applies to cover administrative costs and rescheduling.

Transfers are permitted only once per enrollment. If you need to transfer a second time, you will be subject to the standard cancellation and refund policy.

5.2 Transfer to Different Course

You may request to transfer your enrollment to a different course of equal or lesser value, subject to availability and approval. If the new course has a lower fee, the difference will not be refunded. If the new course has a higher fee, you must pay the difference before the transfer is confirmed. A transfer fee of £150 applies to cover administrative costs and course-specific preparation.

5.3 Transfer Limitations

Course transfers are subject to the following limitations:

  • Transfers must be requested in writing via email
  • The new course session must commence within 12 months of your original enrollment date
  • Transfers are subject to availability and may not be possible for all courses
  • Prerequisite requirements must be met for the new course
  • Promotional pricing or discounts from your original enrollment may not apply to the transferred course

6. Refund Processing

6.1 Refund Method

Refunds will be processed using the same payment method used for the original transaction. If the original payment method is no longer available, we will work with you to arrange an alternative refund method, such as bank transfer or check payment.

6.2 Processing Time

Once a refund request is approved, we will process the refund within 10 business days. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution's processing times. Credit card refunds typically appear within 5-10 business days, while bank transfers may take up to 15 business days.

6.3 Currency and Exchange Rates

All refunds are processed in British Pounds (GBP). If you paid in a different currency, the refund amount will be converted to GBP at the exchange rate applicable on the date of the refund transaction. We are not responsible for any currency conversion fees or exchange rate fluctuations.

7. Non-Refundable Items

The following items are non-refundable under all circumstances:

7.1 Administrative Fees

The administrative fee of £50 per course enrollment is non-refundable, except in cases where we cancel the course.

7.2 Course Materials

Physical course materials, textbooks, software licenses, or equipment that have been shipped or delivered to you are non-refundable. If you cancel before receiving these materials, we will make reasonable efforts to cancel the shipment, but we cannot guarantee success.

7.3 Third-Party Services

Fees for third-party services, such as certification exam fees, software subscriptions, or external platform access, are non-refundable once purchased or activated.

7.4 Completed Courses

Once you have completed a course and received a certificate of completion, no refund will be provided, even if you are dissatisfied with the course content or outcomes.

8. Payment Plans and Installments

8.1 Cancellation with Payment Plans

If you are enrolled in a payment plan and wish to cancel, the refund policy applies to the total course fee, not just the amount paid to date. If you are entitled to a refund, we will calculate the refund based on the total course fee and deduct any amounts already paid. If the refund amount is less than what you have already paid, no additional refund will be provided. If you have paid more than the refund amount, you will receive a refund of the difference.

8.2 Outstanding Balances

If you withdraw from a course while on a payment plan, you remain responsible for any outstanding balance according to the refund policy. If no refund is due, you must pay the remaining balance in full within 30 days of withdrawal.

9. Dissatisfaction and Quality Concerns

9.1 Quality Guarantee

We are committed to delivering high-quality educational experiences. If you are dissatisfied with any aspect of your course, we encourage you to speak with your instructor or contact our student services team immediately. We will work with you to address your concerns and improve your learning experience.

9.2 Complaint Process

If you have concerns about course quality, instructor performance, or any other aspect of your educational experience, please submit a formal complaint in writing to our student services team. We will investigate your complaint thoroughly and respond within 10 business days.

9.3 Refunds for Quality Issues

In rare cases where we determine that a course did not meet our quality standards, we may offer a partial or full refund at our discretion. Such determinations are made on a case-by-case basis and require thorough investigation and documentation.

10. Special Circumstances

10.1 Medical Emergencies

If you experience a medical emergency that prevents you from attending or completing a course, please contact us as soon as possible. We may offer options such as course transfer, extended access to materials, or partial refund, depending on the circumstances. Medical documentation may be required.

10.2 Technical Issues

For online courses, if you experience technical difficulties that prevent you from accessing course materials or participating in live sessions, please contact our technical support team immediately. We will work to resolve technical issues promptly. If we are unable to resolve the issue and it significantly impacts your learning experience, we may offer a refund or transfer at our discretion.

10.3 Accessibility Accommodations

We are committed to providing accessible education to all students. If you require accommodations due to a disability and we are unable to provide suitable accommodations, we will offer a full refund of course fees.

11. How to Request a Refund or Transfer

To request a refund or course transfer, please follow these steps:

  1. Submit a written request via email to our student services team at callme@relaxlightshop.world
  2. Include your full name, course name, enrollment date, and reason for the request
  3. Provide any supporting documentation if applicable (medical certificates, etc.)
  4. Specify whether you are requesting a refund or transfer
  5. If requesting a transfer, indicate your preferred alternative course or session

We will acknowledge receipt of your request within 2 business days and provide a decision within 5 business days. If additional information or documentation is required, we will contact you promptly.

12. Disputes and Appeals

12.1 Appeal Process

If your refund or transfer request is denied and you believe the decision was made in error, you may submit an appeal in writing within 14 days of receiving the decision. Your appeal should include:

  • A clear explanation of why you believe the decision should be reconsidered
  • Any additional evidence or documentation supporting your appeal
  • Specific reference to relevant policy provisions

Appeals will be reviewed by a senior member of our management team who was not involved in the original decision. You will receive a response to your appeal within 10 business days. The decision on appeal is final.

12.2 Alternative Dispute Resolution

If you are unable to resolve a dispute through our internal processes, you may seek resolution through alternative dispute resolution methods, such as mediation or arbitration, before pursuing legal action.

13. Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. However, any changes will not apply retroactively to enrollments made before the policy change. We encourage you to review this policy periodically to stay informed of any updates.

If we make material changes to this policy, we will notify enrolled students via email and provide a reasonable notice period before the changes take effect.

14. Contact Information

If you have questions about this Return Policy or need assistance with a cancellation, withdrawal, or refund request, please contact us:

Relaxlightshop
Student Services Team
6 Mitre Passage, North Greenwich
London, SE10 0ER
Great Britain
Phone: +44 (0)203 918 4171
Email: callme@relaxlightshop.world

Our student services team is available Monday through Friday, 9:00 AM to 5:00 PM GMT. We strive to respond to all inquiries within one business day.